Your kind words mean so much to us.
We know a visit to the emergency vet is never a calm moment, but we very much appreciate your kind words and support. Your pet’s health means the world to us.
Luckily my first ever visit to an ER vet in my many years of being owned by cats. The staff was extremely kind and caring; the facility clean. Roanoke is fortunate to have 24/7 pet care available for emergencies. Yes it might have cost more but I am grateful these wonderful people are available on holidays and during the night. Thanks!Judith C.
The staff was wonderful this past month with Diamond and Tilly. It’s never fun going to the emergency room for your pets but everyone there was so caring and kind. Thank you EVS!Hannah S.
I brought my cat here this past weekend because his condition suddenly worsened. I did have to put him down that night, sadly. The office was very, very busy while I was there. There was emergency surgery happening and multiple critical patients that came in. They allowed me to visit with my cat in a private room until the vet was able to update me on my cat’s condition. The vet (Dr. Brunk) was very straight forward and caring. I really appreciate everyone taking time out of their very busy night to comfort me and allow me time with my cat prior to his passing. Thank you so much to everyone who helped care for him in his last hours of life.Cara T.
I am so very thankful for EVS. I’ve had to take many animals here over the years for a variety of ailments. The staff and veterinarians at EVS are always very professional and compassionate and I am so appreciative to have a 24 hour emergency vet in our area!Juilie R.
Our cat started having seizures and as soon as we got there he was taken back. The vets here were terrific in taking care of him and explaining things to me as much as I needed. Costs were up front, no surprises. I wouldn’t hesitate returning, heaven forbid we have to.Nattie S.
I took my baby boys in on Sunday because they were throwing up and not eating or pottying. It turned out to be an infection in the incision site from a recent neutering. The place was extremely busy as I knew it would be on a weekend. There were several real emergencies that came in that I knew would push me back. I don’t know how these ladies and gentlemen do it. I had to take myself outside several times to cry because of seeing people having to make that horrible decision to put their babies down. I did not feel like we were there too awful long considering the situations that were presented to them.
But the most important thing they knew what to do for my babies and they are already showing improvement.
I just want to say thanks to a great experience and to the staff.Lisa W.
Fantastic staff. Took great care of our Dixie and kept us informed on every step of treatment. We are so thankful!Andrew R.
I don’t even know where to start. My best friend Benning had quite the long stay here. The staff was always kind to me. They took outstanding care of Benning. They went above and beyond. His prognosis wasn’t the best but they never gave up on him. They genuinely cared about not only about Benning but about his family. Never made my visits feel rushed even though I visited multiple times a day. Never made me feel out of place. Never made me feel not welcomed. Their care and passion played a huge part in his healing. Every “Dogtor” provided amazing care and had wonderful knowledge. Each took the time to talk to me every time I was there. Dr. Brunk went above and beyond when she performed his surgery. Every staff member was knowledgeable. I cannot thank them enough for the love and amazing care they provided. If your best furry friend needs emergency care this is the place you want them to be.Brittany R.
Such kind hearted staff members doing a very tough job. Thank you for being there when we needed you the most. So grateful to have such caring hearts to take care of our fuzzy babies.Susan M.
My little foster kitten took a turn for the worst on Sunday. Sadly she was too sick to save but what a lovely staff at EVS. Thank you Dr Foster and staff for being so kind.Mary L.
Excellent care before, during and after emergency surgery for GDV (bloat). All costs and procedures were well explained and they were patient and very communicative during my dog’s stay. I am so thankful that we have them here in the valley.Cydney W.
EVS Staff are super! Dr Tran handled my pugs situation. I had to leave Ellie overnight but I was very confident in her ( Dr Tran). She eased my anxiety a great dealAlex B.
Best experience I’ve had during an emergency. Yeah it took awhile but they were efficient caring and thorough. I got to take my girl home for one night before we had to let her go. Thank you for doing all you could.
I dealt with the emergency vet service twice in 9 months. The staff was extremely nice. The most recent time I ended up putting down my 13 year old corgi. I never write reviews, but I felt like I should give a shout out to the staff and especially Dr. Gallagher. Even though they were busy, they let me visit my dog for the last time until I was ready. .I have had dogs all my life and never had a veterinarian show as much compassion as Dr. Gallagher. They made a bad situation bearable for me. Thank You.
Great folks and great service. So professional and reassuring.
There are truly not words expressive enough to convey my gratitude to these amazing people. The genuine kindness and compassion I have been shown over the last couple of days while dealing with my baby’s collapsed trachea has moved me to tears. I just can’t fathom how anyone could write a bad review of this place! People complaining about wait times and prices…this is an ER, folks. Do you expect to be in and out of a Carilion ER? Why would you expect different at this ER?
My sincerest thanks to this amazing crew, as they are currently caring for my sweet Oscar until he can get into VT for surgery. Although leaving without him breaks my heart, knowing he is in your capable and caring hands brings me so much comfort. Thank you, friends.
Yesterday I came to the EVS of Roanoke with my mother. Her 10 year old Lab was acting unusual. As we tried to get him out of the car they came rushing out to help and got a stretcher to help us get him inside. They rushed him back to get him checked out and kept my mother in the loop every step of the way. They also were up front with the price of everything so there were no hidden charges. Unfortunately, my mother had to put her sweet dog down bc of cancer. The staff at this facility were caring and thoughtful. I can’t thank them enough for everything they did for her yesterday.
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